QUESTIONS AND ANSWERS

General Questions

  1. What is your service?
  2. Do you offer a trial time that I can try your service befure pay for it?
  3. How do I start? What do I need?
  4. What system requirements are needed to watch my camera?
  5. What computer do I need to capture video from my camera?
  6. Do I need a fast-speed Internet connection?
  7. Do I pay for connecting to your site from my cell phone?
  8. Does your service work worldwide?
  9. For your service to work, is it necessary to have my PC always turned on?
  10. Will it work on my phone?
  11. Do I need a 3G phone?
  12. Do I need Java on my phone?
  13. If I sign up, won't you just start spamming me with text messages?
  14. I want to cancel your service. What should I do?

Video Capture Software

  1. The program stops webcasting after a long period of computer inactivity. What is wrong?
  2. Captured image looks grainy or lacking color resolution.
  3. I'm using firewall. Does the program works through firewall?
  4. My PC uses a router on a network to access the internet. Do I need to change anything to get it to work?
  5. How to connect my Analog Video Camera?

    Answer:

    You need to have an analog video capture device installed on your computer to capture video from an analog video camera or from a VCR. When an analog capture device is connected to an analog camera and is installed on a computer, it converts an analog video signal into a digital format that the computer can recognize.
    Analog capture devices today are made in a variety of forms, such as a capture card that is installed on your computer, or as a USB dongle that you can connect to a USB port on your computer.

    Analog capture card:



    USB dongle:



    After installing the analog capture device, you need to connect it to your analog video camera.
    The most basic type of connection you can use to connect your analog video camera to the analog capture device is a composite video connection. This is one of the more popular connection methods because many analog video cameras and capture devices have composite video jacks.
    To connect an analog video camera using a composite video connection remove the jack cover on your camera and locate the composite video jack (yellow), as well as the right-channel (red) and left-channel (white) RCA jacks.
    Take an RCA video cable that has three RCA connectors (yellow, red, and white), and plug it into the corresponding jacks on the video camera.



    Connect the composite video connector (which is yellow) to the composite video jack on your capture card or to the composite video jack (also yellow) on the USB capture dongle.



    Plug the left-channel (white) and right-channel (red) RCA connectors into a "Y" stereo adapter with a pair of RCA-style, left-channel and right-channel connectors (male), and a single line-in, 1/8-inch (3.5 millimeter) mini connector. Plug the mini connector into the audio line in on your computer.



    After you have installed your analog capture device and connected it to your computer, you are now ready to webcast.